1. Acceptance of Terms

By accessing and using Coinza, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our platform.

2. Platform Description

Coinza is a marketplace for buying and selling collectible coins

All transactions are processed through our secure wallet system

Listings are completely anonymous to protect user privacy

All coins undergo quality inspection before final sale

3. User Responsibilities

Account Security

Maintain the confidentiality of your account credentials
Notify us immediately of any unauthorized access
Use strong, unique passwords
Keep your contact information up to date

Listing Requirements

Provide accurate descriptions of all items
Upload clear, high-quality photos
Set fair and competitive prices
Respond promptly to buyer inquiries

Transaction Conduct

Complete transactions in good faith
Ship items promptly after payment
Use secure packaging for valuable items
Maintain communication throughout the process

4. Prohibited Activities

Fraudulent Activities

No fake coins, counterfeit items, or misleading descriptions

Illegal Items

No stolen coins, items from illegal sources, or restricted materials

Platform Abuse

No spam, harassment, or attempts to circumvent platform rules

Payment Manipulation

No chargebacks, payment disputes without cause, or fee avoidance

5. Transaction Process

1

Listing Creation

Seller creates anonymous listing with accurate details

2

Purchase

Buyer purchases item using wallet balance or PayFast

3

Shipping

Seller ships item to CoinZA for inspection

4

Inspection

CoinZA inspects item for authenticity and quality

5

Completion

If approved, seller receives payment and buyer receives item

6. Fees and Payments

Platform Fees

5% commission on successful sales (deducted from seller payout)

Payment Processing

PayFast fees apply to wallet top-ups (typically 3.5% + R2.00)

Inspection Fees

R50 per item for quality inspection and verification

Shipping Costs

Buyer responsible for shipping costs to CoinZA facility

7. Dispute Resolution

Report Issue

Contact support within 48 hours of receiving item

Investigation

Our team investigates the dispute and gathers evidence

Resolution

Fair resolution based on evidence and platform policies

8. Limitation of Liability

Platform Availability

We strive for 99.9% uptime but cannot guarantee uninterrupted service

Transaction Risks

Users assume responsibility for their transactions and item authenticity

Maximum Liability

Our liability is limited to the amount paid for the specific transaction

9. Account Termination

We reserve the right to suspend or terminate accounts that violate these terms. Grounds for termination include:

Fraudulent activity or misrepresentation
Repeated violations of platform rules
Non-payment of fees or charges
Harassment of other users
Illegal activities or prohibited items

10. Changes to Terms

We may update these terms from time to time. Significant changes will be communicated via email and platform notifications. Continued use of the platform constitutes acceptance of updated terms.

11. Governing Law

These terms are governed by South African law. Any disputes will be resolved in the courts of South Africa.

12. Contact Information

Legal Department: legal@coinza.co.za

General Support: support@coinza.co.za

Phone: +27 (0) 11 123 4567

Address: Coinza Legal Department, Johannesburg, South Africa